What does transport include?

The rates shown on this page include, apart from the transport and delivery of the ordered products,

their packaging that we have been especially designed for supplement transportation.

Do you offer free transportation or fixed amount?

For purchases between 120 and 300 Euros (depend location) we offer delivery free of charge.

How long will my order take to arrive?

In European countries may take 3-5 working days: France, Germany, Italy, Belgium, the rest of countries

will take 5 – 7 working days.

Time is counted from 17.00 Pm of the next working day following the date on which the order was

placed (or from the time when Impulse Nutrición Barcelona receives confirmation of the payment.

Can I ask for them to come at a particular time or to notify me of their

arrival time?

Not normally. The terms of our agreement are for a standard, economy-type service (non-urgent), with

delivery during the day, from Monday to Friday, and without any prior notice given.

Although the majority of agencies may well accommodate delivery only in the morning or only in the

afternoon, this is not always possible and the agency is not obliged to heed this type of request. We

recommend that you provide an address where there will always be someone present during the day to

take delivery at the first attempt.

In any case, Impulse Nutricion Barcelona will send you a message as soon as your order leaves our

warehouse and, a few hours later, we will provide you with the necessary information to know the

shipping process.

What if I am not at home when the carrier arrives?

In this instance, the carrier would leave a note with a telephone number so that you could ring to

arrange, if possible, another delivery attempt, or organise collection from their warehouse.

It is important to bear in mind that the number of delivery attempts depends upon the agency

contracted in each country and can vary from one area to another; for some destinations, they may only

try once. It is essential that there is always somebody at the specified address during the day to ensure

delivery at the first attempt.